When creating a seamless value chain, it is essential to focus on the customer. However, information, data, and processes are key when planning the complex merger of processes, technologies, and culture. Additionally, a successful value chain recognizes that partners, vendors, suppliers, and employees play a vital role to ensure that customer values are both recognized and realized.
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freight industry to ship packages door-to-door over long distances and often overnight. While the journey will require the package to travel on several different modes and transfer between modes, the customer doesn't have to worry about the interfaces, and better still, new technology allows the customer to track the package and stay informed of its progress. This session will explore what we as transportation professionals might do to make a multi-modal journey for a passenger as seamless. The session