The retailing paradigm is shifting from connecting, beyond engaging, to inspiring customers. Epicor Retail software solutions are responding to this market trend through mobility, enhancing customer engagement, and multichannel retailing. TEC principal analyst P.J. Jakovljevic sits down with Epicor’s director of product marketing, retail software, to discuss how Epicor Retail sets itself apart from the competition.
activity and work item status exceptions processing status
on our list with activity are eCommerce, full call center order management, e-mail provider integration, and learning management. TEC: What are you offering with regard to social sensing, semantic, and high-volume (in-memory) analytics for retailers? DC: At this time, we are working with retailers, CRM advisory board members, and some e-commerce providers to determine what e-commerce sensing and social data to bring into our Retail CRM and BI modules that will be useful and manageable in customer