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Documents related to » built in customization and programmatic support


Industry Support in WCM » The TEC Blog
Industry Support in WCM » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software

BUILT IN CUSTOMIZATION AND PROGRAMMATIC SUPPORT: functionality, industry average, WCM, web content management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-11-2007

Bad Customer Support Is Not a Software Problem » The TEC Blog
Bad Customer Support Is Not a Software Problem » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

BUILT IN CUSTOMIZATION AND PROGRAMMATIC SUPPORT: CRM, customer service, customer support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
29-02-2012

Case Study: Holland Bulb Farms—Online Flower Provider Manages Web Store to Support Company Growth
Case Study —Holland Bulb Farms: Online Flower Provider Manages Web Store to Support Company Growth With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company wanted an integrated system to keep track of its growing number of transactions, expenses, and purchases. With Everest, the company found the all-in-one solution it needed—and within the first month of going live, saw a 300-percent return on investment. Learn more.

BUILT IN CUSTOMIZATION AND PROGRAMMATIC SUPPORT: Case Study: Holland Bulb Farms—Online Flower Provider Manages Web Store to Support Company Growth Case Study: Holland Bulb Farms—Online Flower Provider Manages Web Store to Support Company Growth Source: Everest Software Inc. Document Type: Case Study Description: With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company wanted an integrated system to keep track of its growing number of transactions,
7/11/2008 8:53:00 AM

SAP Support - From Reactive to Proactive » The TEC Blog
SAP Support - From Reactive to Proactive » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about

BUILT IN CUSTOMIZATION AND PROGRAMMATIC SUPPORT: ActiveEmbedded, customer support, Enterprise Support, MaxAttention, SAP, SAP Active Globa Support, Solution Manager, Standard Support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-01-2013

SAP Customers Support Sales-effective Processes and Technologies with Enhanced Data Analysis
In recent Aberdeen studies focused on sales effectiveness, the importance of providing sales and corporate leaders with real-time intelligence about its business has proven to be a best-in-class attribute. Combining technology with strong analytical capabilities helps top performers achieve better business results. This Aberdeen Analyst Insight addresses the trends among SAPs customers in adopting these practices.

BUILT IN CUSTOMIZATION AND PROGRAMMATIC SUPPORT: SAP Customers Support Sales-effective Processes and Technologies with Enhanced Data Analysis SAP Customers Support Sales-effective Processes and Technologies with Enhanced Data Analysis Source: SAP Document Type: White Paper Description: In recent Aberdeen studies focused on sales effectiveness, the importance of providing sales and corporate leaders with real-time intelligence about its business has proven to be a best-in-class attribute. Combining technology with strong analytical capabilities helps top
9/1/2010 3:32:00 PM

Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.

BUILT IN CUSTOMIZATION AND PROGRAMMATIC SUPPORT: Minimizing the Total Cost of Technical Support for Enterprise Applications Minimizing the Total Cost of Technical Support for Enterprise Applications David Bourque - September 28, 2009 Read Comments Enterprise software selection is a big decision for any organization. Licensing fees are costly, and choosing the software that matches the company’s business model can be a daunting decision. If the enterprise decides to go with a particular vendor, and the vendor does not deliver, the company will incur a
9/28/2009

The When, Why, and How of ERP Support for Lean
Certain lean initiatives can be hugely strengthened with a synergistic enterprise resource planning (ERP) implementation—and vice versa. In other cases, the two efforts should be viewed as separate initiatives. But it doesn’t depend on “what you want”: specific lean initiatives will fail if specific ERP aspects are neglected. However, other lean initiatives and ERP functionality have little in common.

BUILT IN CUSTOMIZATION AND PROGRAMMATIC SUPPORT: The When, Why, and How of ERP Support for Lean The When, Why, and How of ERP Support for Lean Source: SYSPRO Document Type: White Paper Description: Certain lean initiatives can be hugely strengthened with a synergistic enterprise resource planning (ERP) implementation—and vice versa. In other cases, the two efforts should be viewed as separate initiatives. But it doesn’t depend on “what you want”: specific lean initiatives will fail if specific ERP aspects are neglected. However, other lean
3/16/2007 11:57:00 AM

Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street?
Vendors' traditional pricing strategies aren't going to work much longer. Sooner or later, prices will be determined by what the market is ready to bear rather than be based on what vendors think is a profitable way to deliver solutions.

BUILT IN CUSTOMIZATION AND PROGRAMMATIC SUPPORT: Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? P.J. Jakovljevic - March 27, 2007 Read Comments A series of articles published at the end of 2005 highlighted at great length a conundrum on price per value that has long affected enterprise application vendors and their users. Specifically, while vendors would like to have well-oiled business models that promote stable and recurring revenue streams
3/27/2007

Enterprise Information Management: In Support of Operational, Analytic, and Governance Initiatives
Information is one of your greatest assets—helping your organization stay on top of regulatory requirements, close to customers, and ahead of the competition. But managing that information isn’t easy when it is scattered across many isolated silos. A good information management strategy can help you get a complete view of your data, reduce the risk of inaccurate reporting, and keep costs under control. Find out more.

BUILT IN CUSTOMIZATION AND PROGRAMMATIC SUPPORT: Enterprise Information Management: In Support of Operational, Analytic, and Governance Initiatives Enterprise Information Management: In Support of Operational, Analytic, and Governance Initiatives Source: SAP Document Type: White Paper Description: Information is one of your greatest assets—helping your organization stay on top of regulatory requirements, close to customers, and ahead of the competition. But managing that information isn’t easy when it is scattered across many isolated silos. A good
1/25/2010 1:15:00 PM

Davis Controls Ltd.: Cutting Edge Technology, Excellent Service and Support Delivers Growth
In 1996, Davis Controls, a licensed assembler of instrumentation and control products, implemented Exact Software’s Macola Progression solution. The subsequent 50 percent increase in their sales convinced the company to deploy Macola Enterprise Suite (ES). Macola ES’s integrated business process management (BPM) tools have led to improved productivity.

BUILT IN CUSTOMIZATION AND PROGRAMMATIC SUPPORT: Davis Controls Ltd.: Cutting Edge Technology, Excellent Service and Support Delivers Growth Davis Controls Ltd.: Cutting Edge Technology, Excellent Service and Support Delivers Growth Source: Exact Document Type: Case Study Description: In 1996, Davis Controls, a licensed assembler of instrumentation and control products, implemented Exact Software’s Macola Progression solution. The subsequent 50 percent increase in their sales convinced the company to deploy Macola Enterprise Suite (ES). Macola ES’s
4/29/2005 9:33:00 AM

UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform
Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight call centers into a single, cohesive information service system. For a solution, it turned to UCN inContact.

BUILT IN CUSTOMIZATION AND PROGRAMMATIC SUPPORT: UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform Source: UCN Document Type: Case Study Description: Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements,
7/26/2006 2:44:00 PM


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