Call Data

Data-Tel Info Solutions

... Data-Tel is a leading provider of advanced call center software, debt collection software, CRM software, predictive dialing, call recording, monitoring, and ... http://directory.technologyevaluation.com/profile.aspx?vid=13027 - 2k

Why CRM Is So Hard and What To Do About It: Data is key to making ...

by Barry Briggs ... data and comprehensive customer-related business definitions across the CRM infrastructure - e-mail, Web system, call center, direct mail, data mart, campaign ... http:/.../Research/ResearchHighlights/Crm/2002/12/research_notes/MI_CR_XBB_12_25_02_1.asp - 13k - 2002-12-25 Summary: Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business definitions mapped to the different CRM system schemas throughout the organization.

Customer Data Integration: A Primer

by Lyndsay Wise ... be attached to the customer table in order to link each customer appropriately based on order, billing, and call center information. Data redundancy profiling ... http:/.../ResearchHighlights/BusinessIntelligence/2006/08/research_notes/TU_BI_LW_08_22_06_1.asp - 21k - 2006-08-22 Summary: Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework to manage data on a continuous basis.

Customer Data Integration: A Primer

by Lyndsay Wise ... be attached to the customer table in order to link each customer appropriately based on order, billing, and call center information. Data redundancy profiling ... http:/.../ResearchHighlights/BusinessIntelligence/2009/09/research_notes/TU_BI_LW_09_11_09_1.asp - 21k - 2009-09-11 Summary: Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework to manage data on a continuous basis.

Boosting the Bottom Line with Master Data Management

by Lyndsay Wise ... preferences from other sales and marketing systems in their call center environments ... improved their bottom line by reducing costs associated with customer data. ... http:/.../ResearchHighlights/BusinessIntelligence/2007/10/research_notes/PC_BI_LW_10_03_07_1.asp - 19k - 2007-10-03 Summary: You may not have heard of master data management (MDM), but it can help an organization cut costs while strengthening its sales and marketing efforts. Find out how MDM can help boost your company's bottom line in this latest podcast.

Operational Business Intelligence and Performance Management: Key ...

by Lyndsay Wise ... management vendors provide BI tools, but may not provide traditional data warehousing platforms, or at least may not call them "data warehousing." Their focus ... http:/.../ResearchHighlights/BusinessIntelligence/2009/01/research_notes/TU_BI_LW_01_19_09_1.asp - 15k - 2009-01-19 Summary: The distinction between business performance management and operational business intelligence is sometimes unclear. Many vendor offerings overlap in terms of features and functionality, making it difficult to distinguish between the two. However, there are some differences worth exploring.

Operational Business Intelligence and Performance Management: Key ...

by Lyndsay Wise ... management vendors provide BI tools, but may not provide traditional data warehousing platforms, or at least may not call them “data warehousing.” Their ... http:/.../ResearchHighlights/BusinessIntelligence/2007/11/research_notes/TU_BI_LW_11_19_07_01_1.asp - 15k - 2007-11-19 Summary: The distinction between business performance management and operational business intelligence is sometimes unclear. Many vendor offerings overlap in terms of features and functionality, making it difficult to distinguish between the two. However, there are some differences worth exploring.

Operational Business Intelligence and Performance Management: Key ...

by Lyndsay Wise ... management vendors provide BI tools, but may not provide traditional data warehousing platforms, or at least may not call them “data warehousing.” Their ... http:/.../ResearchHighlights/BusinessIntelligence/2009/07/research_notes/TU_BI_LW_07_31_09_1.asp - 15k - 2009-07-31 Summary: The distinction between business performance management and operational business intelligence is sometimes unclear. Many vendor offerings overlap in terms of features and functionality, making it difficult to distinguish between the two. However, there are some differences worth exploring.

GMAC Web-Enables Legacy Data With NEON Systems Shadow Direct

by M. Reed ... to Mr. Nelson, a follow-on to this phase will be a mission critical application to interface the same ADABAS data with GMAC's customer call center application ... http:/.../Research/ResearchHighlights/DataWarehousing/2001/03/research_notes/CS_DW_MFR_03_05_01_1.asp - 17k - 2001-03-05 Summary: GMAC is pushing for enterprise-wide web enablement of existing IT assets to support customer self-service platforms. NEON Systems’ Shadow Direct product gives them access to legacy ADABAS databases in a real-time Internet environment.

Continuous Data Quality Management: The Cornerstone of Zero ...

by Greg Leman, CEO, Metagenix, Inc. ... electronic parts manufacturing company we call Huntington Corp. We pieced together Huntington from several real-world companies whose data quality issues ... http:/.../Research/ResearchHighlights/DataWarehousing/2002/10/research_notes/MI_DW_XGL_10_18_02_1.asp - 18k - 2002-10-18 Summary: Most enterprises fight fires with axes, fire hoses, trucks, and hordes of firemen, but the CDQM approach is a smoke detector. It’s far less expensive to put a fire out when it’s just smoldering, rather than to extinguish a blazing house fire and then remodel the entire house.