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The Yin and Yang of Electronic Commerce
This note identifies the major corporate functions that engage in E-Commerce activities and the kinds of information flows that result from E-Commerce

captures the full financial impact of the transaction  picture of E-Commerce that captures many of the issues and complexities. It shows the information flow between a business and a customer. The model is not limited to consumer commerce, however. Here's where the Yin and Yang come in. In Daoist philosophy, the Yin and Yang symbol represents the two different forces within the life force, which pervades everything in the universe. Neither can exist without the other. The parallel for E-Commerce isn't that customers and providers are complementary. Rather, Read More

CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » captures the full financial impact of the transaction


Logistics.com Becomes The Newest Of Manhattan Associates
Will the acquisition of Logistics.com help outstanding Manhattan Associates round out what might not have been accomplished with its earlier acquisitions?

captures the full financial impact of the transaction  dynamic billing solution that captures information from SCE systems to enable third-party logistics (3PL) providers to track and bill clients for inventory handling, storage, fulfillment and transportation activities. Market Impact This might be a fairytale marriage, albeit many can point out ill-fated marriages of the sort in the past, both within and outside the IT industry. Manhattan Associates' ability to prudently expand its traditional warehouse management system (WMS) and supply chain execution Read More
Lawson Software-IPO and Several Acquisitions After Part Three: Market Impact
In several aspects, Lawson Software could be regarded as an enterprise applications market anomaly. For one, at its peak in fiscal 2002, the company boasted

captures the full financial impact of the transaction  Self-Service Strategic Ledger (it captures data that would not typically be maintained in an organization's general ledger to measure profitability and business performance in multidimensional detail) Thus, the product exhibits many features that would either be key differentiators or at least could give the bigger tier 1 offerings a run for their money. These would be the Strategic Ledger module, the ability to segment chart of accounts, the Attributes Matrix, an unlimited hierarchy of accounts, Read More
PROACTIS: The Best-kept Secret in Indirect Spend Management? - Part 2
Part 1 of this blog series introduced PROACTIS, a UK- and US-based specialist vendor of spend control and e-procurement solutions with accredited partners

captures the full financial impact of the transaction  providing a platform that captures purchase invoices independent of the format they come in. The invoice documents are stored as scanned images and the invoice data is validated and cleaned before being  processed and posted  to procurement, finance, and/or ERP systems. A key theme in financial departments at the moment is  straight-through-processing (STP) , which can only be achieved with an effective procurement system in place. The objective here is to have incoming purchase invoices that Read More
Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

captures the full financial impact of the transaction  Return on Customer metric captures the total value created by customers for a more complete economic picture of the impact of self-service customer care. Source : RightNow Technologies Resources Related to Customer Focused Self-service: Building the Balanced Business Case : Self Service (Wikipedia) Business Case (Wikipedia) Customer Focused Self-service: Building the Balanced Business Case Balanced Business is also known as : Balanced Business Systems , Balanced Business Program , Balanced Business Read More
The Automotive Supply Chain in the New Normal: Analysis of the Industry and its Supply Chain Opportunities
While change is never easy, continuing with an outdated process does not help companies to stay competitive. Learn how transforming your S&OP process from a

captures the full financial impact of the transaction  Automotive Supply Chain in the New Normal: Analysis of the Industry and its Supply Chain Opportunities While change is never easy, continuing with an outdated process does not help companies to stay competitive. Learn how transforming your S&OP process from a supply-demand balancing exercise to a strategic approach that integrates your entire business can increase supply chain visibility, improve customer service, and ensure a better balance between demand, capacity, and profitability. And know the Top Read More
The Three Cs of Successful Positioning Part Two: The Channel
One of the most effective and efficient ways to develop a successful marketing position for B2B software is to begin with the sales channel, especially if you

captures the full financial impact of the transaction  Three Cs of Successful Positioning Part Two: The Channel Introduction It may seem counter-intuitive, but when it comes to successful market positioning for business to business (B2B) software, the best place to start is usually in the middle, with your sales channel. The channel connects you to the other crucial Cs of positioning—the customer and the competition . In this article, Part Two of this multipart series, we'll explore what you can learn from your channel, and how to use information from it Read More
The Transformation of the Lean Enterprise
Over the past 30–40 years, manufacturers have made dramatic leaps in improving their businesses by using lean manufacturing and Six Sigma techniques. The

captures the full financial impact of the transaction  Transformation of the Lean Enterprise Over the past 30–40 years, manufacturers have made dramatic leaps in improving their businesses by using lean manufacturing and Six Sigma techniques. The systems these businesses use, however, have changed relatively little in comparison. The ERP systems manufacturing companies rely on to run their business are greatly at odds with the strategy and processes lean manufacturers use to maintain their competitive advantage. Read More
The Store of the Future
The big hit of the National Retail Federation show was the Metro Group's Store of the Future. The budget for this extravaganza - it appears to have been

captures the full financial impact of the transaction  Store of the Future Introduction We just got back from the National Retail Federation show in NYC—home of big retailing. The big hit of the show was the Metro Group's Store of the Future . The budget for this extravaganza—it appears to have been underwritten by some of the biggest technology firms in the world. What was fascinating was the implementation of what we call multi-dimensional management—bringing together the customer dimensions to product and supply chain. (We have included a white Read More
Solving the Brain Drain of the Nuclear Industry
Knowledge management requires a platform that identifies all data associated with business processes@and the people that participate in or have responsibility

captures the full financial impact of the transaction  helps capture knowledge: it captures tacit knowledge as workers perform daily tasks and converts it to actionable knowledge items. Learn how knowledge management is vital to the nuclear industry. Read More
The Importance of Mentoring in the Workplace
Oracle HCM luminary Row Henson along with Aaron Green tell the story of their mentor/mentee relationship. Pick up tips for structuring meaningful mentor

captures the full financial impact of the transaction  Importance of Mentoring in the Workplace Read More
PeopleSoft: Giving Fervent Hope To The Market And Jitters To The Competition. Part 1: The News
PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases. While Wall Street praises the

captures the full financial impact of the transaction  Giving Fervent Hope To The Market And Jitters To The Competition. Part 1: The News PeopleSoft: Giving Fervent Hope To The Market And Jitters To The Competition Part 1: The News P.J. Jakovljevic - June 26, 2001 Event Summary  PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases. The rhetoric and hype aside, the fact is that PeopleSoft has become a fearsome enterprise applications provider. PeopleSoft has joined the elite Read More
Collaboration: The New Standard in the Supply Chain
Collaboration is becoming more and more critical to managing the supply chain process. Collaboration can take many forms in the supply chain, such as visibility

captures the full financial impact of the transaction  The New Standard in the Supply Chain Collaboration is becoming more and more critical to managing the supply chain process. Collaboration can take many forms in the supply chain, such as visibility, data sharing, collaborative forecasting, outsourcing, sharing resources, or joint processes. Context is needed to understand what is meant by collaboration . In this report, TEC Research Analyst Bob Eastman looks at collaboration and how it relates to demand planning and forecasting, sales and Read More
The Supply Chain in the Cloud
Many companies today are obviously interested in using enterprise technology that they can access via the cloud. The software-as-a-service (SaaS) delivery model

captures the full financial impact of the transaction  Supply Chain in the Cloud Many companies today are obviously interested in using enterprise technology that they can access via the cloud. The software-as-a-service (SaaS) delivery model avails companies, as is well known, of technology without a large fixed cost, and that is device independent, and accessible by more users, without continual upgrades to worry about. While there are the oft-mentioned concerns around security (which we will not get into here), and SaaS is not the right software delivery Read More
Seeing through the Fog: Managing Application Performance in the Cloud
Much of a network professional’s time is spent in the weeds—fixing what breaks and trying to keep infrastructure humming so users don’t call the help desk

captures the full financial impact of the transaction  through the Fog: Managing Application Performance in the Cloud Much of a network professional’s time is spent in the weeds—fixing what breaks and trying to keep infrastructure humming so users don’t call the help desk. Climbing out of the weeds to take in the big picture and lay the groundwork for better future performance seems a luxury. This report introduces best practices for improving the performance of mission-critical networked applications and provides pointers for what to look for in Read More

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