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Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider?
Although Rimini Street's client base is still budding, the third party provider of support and maintenance has been quite bullish, owing to the accelerating

client support  technology foundation layers of client systems. Support for interoperability—these major enterprise systems operate in complex environments with a variety of other software and system layers, and traditional enterprise software vendors and first generation third party support programs do not include general coverage of environmental issues outside the software package. Rimini Street includes support coverage of environmental issues, and will work with other software vendor support organizations to try Read More

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Documents related to » client support


Latest Developments for a Vendor-neutral Third Party Support and Maintenance Provider
Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused system implementation and consulting

client support  to seamlessly integrate USi's client support model with Rimini Street's back end software maintenance. USi has a strong history of implementation and support of hosted Oracle products. The company delivers application outsourcing, remote management, professional services, software as a service (SaaS) enablement, and e-business development and hosting services to more than 150 world-class organizations in over 30 countries. USi's clients have access to a broad portfolio of service offerings, including Read More
Comprehensive Operation Support Systems and Customer Care Solution
Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy

client support  provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved time to market and significantly reduced total development costs. Read More
PeopleSoft on Client/Server and Database Issues
To address questions for a TEC customer, we interviewed PeopleSoft's Michael Daniels. The conversation covered issues in the areas of client/server architecture

client support  packet traffic between the client and the application server to draw the screen. The packets are smaller, but there are a greater number of them. PeopleSoft sends panel groups all at once, after that point only data is exchanged. We feel this is a more efficient approach. In addition, compression can be configured using the BEA transaction monitor provided with the product. TEC Analysis: Customers evaluating ERP products should analyze network traffic in their real-world environment and determine which Read More
Oracle Enhances Its Virtual Desktop Client Solutions for Mobile Devices
With the release of Oracle Virtual Desktop Client 1.2 for Tablets, Oracle will be making available a new set of features to provide support for Android, in

client support  announced Oracle Virtual Desktop Client 3.2 for PC with support for Windows 8 and virtual environment access to client peripherals connected via USB. Wim Coekaerts, senior vice president, Linux and Virtualization Engineering at Oracle, stated: Enterprise adoption of mobile devices is expanding rapidly and users want access to their desktop applications from anywhere. The new Oracle Virtual Desktop Client for Android and enhancements for iPad and other platforms help organizations provide mobile workers Read More
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

client support  Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More
Enterprise Management and Support in the Industrial Machinery and Components Industry
Industrial machinery and components (IM&C) manufacturers are challenged by global rivalry, industry consolidation, and shrinking margins. And with more

client support  Management and Support in the Industrial Machinery and Components Industry Industrial machinery and components (IM&C) manufacturers are challenged by global rivalry, industry consolidation, and shrinking margins. And with more manufacturers vying for business, customers are demanding customized products delivered on short lead times—all at lower costs. At the same time, manufacturers are struggling to extend their supply chains to incorporate offshore manufacturing. So where can they turn for Read More
From Sentiment to Insight-How Social Networking Can Support Engaged, Customer-Centric Retailing
The advent of social networking sites can help shed light into the dynamics of customer demand. Retailers can choose to tap into consumer sentiment as expressed

client support  Sentiment to Insight-How Social Networking Can Support Engaged, Customer-Centric Retailing The advent of social networking sites can help shed light into the dynamics of customer demand. Retailers can choose to tap into consumer sentiment as expressed on social media networks and get personal with the right customers through the use of sophisticated technology to turn “unstructured” sentiment into usable data that can then be meshed with other internal information to create business insights. Find Read More
Informatica Morphs into Enterprise Decision Support Vendor
Informatica Corporation, long an established vendor in the Extract/Transform/Load (ETL) market space, has morphed themselves into a vendor of solutions for the

client support  from mainframes into the client/server environment using a graphical front-end. After receiving $2.5 million in venture funding, PowerMart was released in May of 1996 as the next generation of Open Bridge, with the addition of features designed to allow customers to design the data movements without assistance from the vendor's consultants. PowerMart has components to allow the designing, building, populating, and managing of scalable data marts, and the server can be run on Windows NT or UNIX. One Read More
Smartling Adds Additional Document Translation Support to Translation Management System
Smartling, Inc., a provider of cloud-based enterprise translation management solutions, announced support for a broad range of business documents, including

client support  Adds Additional Document Translation Support to Translation Management System Smartling, Inc., a provider of cloud-based enterprise translation management solutions, announced support for a broad range of business documents, including those created using the Microsoft Office suite and Adobe InDesign, with other common formats to come.  The new features will be debuted at the GALA (Globalization and Localization Association) 2013 conference in Miami Beach. The new document functions are Read More
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

client support  methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather they need to go through a customer support employee. Given their central function in addressing clients’ problems, how can KBs of known product issues become a tool in the hands of customers? Here are some thoughts to consider… Recognizing the role played by customers in the creation Read More
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

client support  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More
Support the Era of the App with End-to-end Network and Application Performance Visibility
More and more, it seems that traditional performance management is not enough, with more factors and interrelationships for companies to consider than ever

client support  performance management, business performance, network performance, application performance, network performance monitoring, NPM, application performance management, APM Read More
SAP Releases Value Maps for Easier SAP Enterprise Support Navigation
SAP has announced SAP Enterprise Support value maps. The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with

client support  Releases Value Maps for Easier SAP Enterprise Support Navigation SAP has announced  SAP Enterprise Support value maps . The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with flexible entry points and aggregated views on learning assets and services content combining training, support, and deployment of best practices. They are an intelligent selection mechanism to help customers find the right services and tools. With more than 350 single services, SAP Read More
ITO: IT Infrastructure Support Services
Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and

client support  IT Infrastructure Support Services Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and dependability. Through service-level agreement (SLA)-driven engagements, Softtek delivers offshore infrastructure support services, including the following: desktop support (L1, L2), network and server administration, security administration, assets management, and telephony support. Read More

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