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Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider?
Although Rimini Street's client base is still budding, the third party provider of support and maintenance has been quite bullish, owing to the accelerating

client support  technology foundation layers of client systems. Support for interoperability—these major enterprise systems operate in complex environments with a variety of other software and system layers, and traditional enterprise software vendors and first generation third party support programs do not include general coverage of environmental issues outside the software package. Rimini Street includes support coverage of environmental issues, and will work with other software vendor support organizations to try t Read More
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Documents related to » client support


PeopleSoft on Client/Server and Database Issues
To address questions for a TEC customer, we interviewed PeopleSoft's Michael Daniels. The conversation covered issues in the areas of client/server architecture

client support  packet traffic between the client and the application server to draw the screen. The packets are smaller, but there are a greater number of them. PeopleSoft sends panel groups all at once, after that point only data is exchanged. We feel this is a more efficient approach. In addition, compression can be configured using the BEA transaction monitor provided with the product. TEC Analysis: Customers evaluating ERP products should analyze network traffic in their real-world environment and determine which Read More
SSA Seeks Support from Synquest


client support  the first release, BPCS Client/Server 5.1, achieved almost no market acceptance. Version 6.0 followed in April 1996, but has accounted for less than 15% of license revenues in recent years. With flagging revenues from its large AS/400 customer base, SSA is desperately seeking acceptance of its Unix and NT platforms in order to stave off further financial decline. To be successful, SSA must combat offerings from more dominant vendors SAP, Oracle, PeopleSoft and even Baan, all of whom are aggressively Read More
Comprehensive Operation Support Systems and Customer Care Solution
Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy

client support  provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved time to market and significantly reduced total development costs. Read More
Latest Developments for a Vendor-neutral Third Party Support and Maintenance Provider
Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused system implementation and consulting

client support  to seamlessly integrate USi's client support model with Rimini Street's back end software maintenance. USi has a strong history of implementation and support of hosted Oracle products. The company delivers application outsourcing, remote management, professional services, software as a service (SaaS) enablement, and e-business development and hosting services to more than 150 world-class organizations in over 30 countries. USi's clients have access to a broad portfolio of service offerings, including Read More
Fujitsu Poised to (Inter)Stage Glovia's Comeback Part Two: Fujitsu's Support of Glovia
As a result of its commitment and investment in Glovia as a strategic catalyst for Fujitsu's global growth and a vanguard to globalize Fujitsu's software and

client support  the industry's first integrated client/server ERP systems and Glovia's progenitor. Fujitsu first became the Asian distributor of XCS in 1992, while McDonnell Douglas Information Systems ( MDIS ) acquired XCS in 1994, the same year Fujitsu also implemented the solution globally in over thirty of its factories. In the late 1990s, the vendor added a focus on different manufacturing environments and industry requirements. To that end, in 1995, MDIS jointly developed Seiban functionality (to be explained Read More
Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

client support  the Total Cost of Technical Support for Enterprise Applications Originally published - November 20, 2006 Enterprise software selection is a big decision for any organization. Licensing fees are costly, and choosing the software that matches the company’s business model can be a daunting decision. If the enterprise decides to go with a particular vendor, and the vendor does not deliver, the company will incur a large financial loss. Thus, when selecting an enterprise software solution, there Read More
Frankford Candy Improves Its Business Flexibility with Expert Service and Support


client support  Candy Improves Its Business Flexibility with Expert Service and Support Read More
Using GoldSim and Dynamic Simulation to Support Integrated Water Resources Management
Integrated water resources management (IWRM) is a framework that supports collaboration and fosters proactive decision making for efficient management of scarce

client support  GoldSim and Dynamic Simulation to Support Integrated Water Resources Management Integrated water resources management (IWRM) is a framework that supports collaboration and fosters proactive decision making for efficient management of scarce water resources. GoldSim is a software tool for conducting simulations of complex systems to support management and decision making in engineering, science, and business. This paper provides a brief overview of GoldSim, with special emphasis on IWRM applications. Read More
The Perfect Storm: Time to Review Client Computing Strategies
Server-based computing has been seen at best as a way to provide those within highly task-based environments with a controlled desktop environment. However

client support  Storm: Time to Review Client Computing Strategies Server-based computing has been seen at best as a way to provide those within highly task-based environments with a controlled desktop environment. However, changes in software, hardware, security, and management systems are driving the shift toward server-based computing being suitable for a larger proportion of a company’s user base. Learn how client-side computing can be more tightly controlled yet provide flexibility. Read More
Enterprise Management and Support in the Industrial Machinery and Components Industry
Industrial machinery and components (IM&C) manufacturers are challenged by global rivalry, industry consolidation, and shrinking margins. And with more

client support  Management and Support in the Industrial Machinery and Components Industry Industrial machinery and components (IM&C) manufacturers are challenged by global rivalry, industry consolidation, and shrinking margins. And with more manufacturers vying for business, customers are demanding customized products delivered on short lead times—all at lower costs. At the same time, manufacturers are struggling to extend their supply chains to incorporate offshore manufacturing. So where can they turn for Read More
Managing Risks, Managing Measures: Decision Support Methodologies in Business Part 1: Guidelines
Poor measurement methods can take off millions or more from bottom lines, and contribute at least in part to project failures, corporate inefficiencies and poor

client support  garnered from over 200 client organizations that include Fortune 1000 companies and government departments. Dr. Robins regularly presents at academic meetings and conferences in Operations Research and Management Science. He has managed and led multidisciplinary development teams in a variety of scientific and technical projects, including the development of pre-press equipment, life-test and reliability of integrated circuits for a Trans-Atlantic fiber-optic cable system, data processing and data Read More
Smartling Adds Additional Document Translation Support to Translation Management System
Smartling, Inc., a provider of cloud-based enterprise translation management solutions, announced support for a broad range of business documents, including

client support  Adds Additional Document Translation Support to Translation Management System Smartling, Inc., a provider of cloud-based enterprise translation management solutions, announced support for a broad range of business documents, including those created using the Microsoft Office suite and Adobe InDesign, with other common formats to come.  The new features will be debuted at the GALA (Globalization and Localization Association) 2013 conference in Miami Beach. The new document functions are Read More
Great Plains Taps The Web To Deliver Product Support
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of

client support  Plains Taps The Web To Deliver Product Support Great Plains Taps The Web To Deliver Product Support L. Talarico - December 5, 2000 Event Summary Great Plains Software, Inc. (NASDAQ: GPSI) delivers ERP and CRM applications to the mid-market. The company recently announced the expansion of eSupport, a web-based technical support service that complements its traditional telephone support. Great Plains develops ERP and CRM applications aimed at the mid-market. (Explore the Business Applications Research Read More

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