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Documents related to » client support


Industry Support in WCM » The TEC Blog
Industry Support in WCM » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software

CLIENT SUPPORT: functionality, industry average, WCM, web content management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-11-2007

Bad Customer Support Is Not a Software Problem » The TEC Blog
Bad Customer Support Is Not a Software Problem » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

CLIENT SUPPORT: CRM, customer service, customer support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
29-02-2012

What Are the Support and Maintenance Options?
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing for any company that is considering discontinuing S&M for an application product.

CLIENT SUPPORT: What Are the Support and Maintenance Options? What Are the Support and Maintenance Options? P.J. Jakovljevic - April 4, 2007 Read Comments Enterprises can remain at the mercy of vendors high-priced support and maintenance (S&M) agreements for only so long. If vendors continue playing hardball with their customers, they are likely to face substantial customer defections, with customers seeking alternative options. To learn more about software maintenance and support, please see Will User Enterprises Ever
4/4/2007

Case Study: Holland Bulb Farms—Online Flower Provider Manages Web Store to Support Company Growth
Case Study —Holland Bulb Farms: Online Flower Provider Manages Web Store to Support Company Growth With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company wanted an integrated system to keep track of its growing number of transactions, expenses, and purchases. With Everest, the company found the all-in-one solution it needed—and within the first month of going live, saw a 300-percent return on investment. Learn more.

CLIENT SUPPORT: Case Study: Holland Bulb Farms—Online Flower Provider Manages Web Store to Support Company Growth Case Study: Holland Bulb Farms—Online Flower Provider Manages Web Store to Support Company Growth Source: Everest Software Inc. Document Type: Case Study Description: With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company wanted an integrated system to keep track of its growing number of transactions,
7/11/2008 8:53:00 AM

The Perfect Storm: Time to Review Client Computing Strategies
Server-based computing has been seen at best as a way to provide those within highly task-based environments with a controlled desktop environment. However, changes in software, hardware, security, and management systems are driving the shift toward server-based computing being suitable for a larger proportion of a company’s user base. Learn how client-side computing can be more tightly controlled yet provide flexibility.

CLIENT SUPPORT: Storm: Time to Review Client Computing Strategies The Perfect Storm: Time to Review Client Computing Strategies Source: Quocirca Ltd Document Type: White Paper Description: Server-based computing has been seen at best as a way to provide those within highly task-based environments with a controlled desktop environment. However, changes in software, hardware, security, and management systems are driving the shift toward server-based computing being suitable for a larger proportion of a company’s user
3/12/2009 10:42:00 AM

Incident Handling and Response Capability: An IT Security SafeguardPart 1: Are You Ready to Support an Incident Response Capability?
The Internet has few boundaries, thus each business is required to build and implement their own safeguards. Unfortunately, most IT department's requests for security technology and training are turned down, UNTIL a system security incident occurs. This could be a costly mistake.

CLIENT SUPPORT: costing, project planning and client service delivery for the Incident Handling and Response service. Ms Woodbury can be reached at cwoodbury@symantec.com . For more information consult the Symantec web site: www.symantec.com .
5/7/2002

No Yawn Intended: Enterprise Applications Giant Introduces a Mid-tier Support Choice
Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more choice and certainty, and may take notice of what the market leader is trying to do with this middle-of-the-road support option.

CLIENT SUPPORT: For this reason, the client will likely pay far more in the end than if it had gone for wall-to-wall license and service arrangements up front. To the end of mitigating some of the above traditional service and maintenance contractual pitfalls, and to underline its commitment to evolving to meet changing business demands, in early 2006 SAP (NYSE: SAP) expanded its portfolio of support services with the introduction of SAP Premium Support . Generally available on a global basis, this new offering
5/9/2006

Baan Resurrects Multi-DimensionallyPart 2: Alliances & Support
Baan and IBM have formed an alliance, IONA is certified for the OpenWorld Network Alliance, and Baan has a program for a smooth migration path for existing customers.

CLIENT SUPPORT: Baan Resurrects Multi-Dimensionally Part 2: Alliances & Support Baan Resurrects Multi-Dimensionally Part 2: Alliances & Support P.J. Jakovljevic - February 19, 2002 Read Comments Event Summary In its bid to return to its erstwhile short-lived glory, Baan , the resurrected global provider of collaborative enterprise business solutions and a unit of the Invensys Software Systems (ISS) division of Invensys plc, the global automation and controls group with headquarters in the UK, has lately blitzed the
2/19/2002

SAP Extends Maximum Attention to More of its Services and Support Customers
SAP is known for its enterprise software solutions, but the company's focus on professional services as of late is allowing SAP to offer more of what customers need from a single source. TEC Principal Analyst P.J. Jakovljevic details SAP Services' broad range of offerings and levels of services, including the latest developments with SAP MaxAttention, SAP's RDS, BTS, and SAP Custom Development.

CLIENT SUPPORT: SAP Extends Maximum Attention to More of its Services and Support Customers SAP Extends Maximum Attention to More of its Services and Support Customers Source: Technology Evaluation Centers Document Type: TEC Report Description: SAP is known for its enterprise software solutions, but the company s focus on professional services as of late is allowing SAP to offer more of what customers need from a single source. TEC Principal Analyst P.J. Jakovljevic details SAP Services broad range of offerings and
1/24/2013 11:47:00 AM

smartling-logo.png » The TEC Blog
smartling-logo.png » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection

CLIENT SUPPORT: TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-03-2013

From Sentiment to Insight—How Social Networking Can Support Engaged, Customer‐Centric Retailing
The advent of social networking sites can help shed light into the dynamics of customer demand. Retailers can choose to tap into consumer sentiment as expressed on social media networks and get personal with the right customers through the use of sophisticated technology to turn “unstructured” sentiment into usable data that can then be meshed with other internal information to create business insights. Find out how.

CLIENT SUPPORT: From Sentiment to Insight—How Social Networking Can Support Engaged, Customer‐Centric Retailing From Sentiment to Insight—How Social Networking Can Support Engaged, Customer‐Centric Retailing Source: SAP Document Type: White Paper Description: The advent of social networking sites can help shed light into the dynamics of customer demand. Retailers can choose to tap into consumer sentiment as expressed on social media networks and get personal with the right customers through the use of
12/23/2010 11:16:00 AM


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