Enterprise feedback management (EFM) is the process of systematically collecting, analyzing, consolidating, and using all sources of feedback to improve your company and your overall profitability. EFM includes not only aggregating feedback from multiple stakeholders, across multiple channels, but also getting real-time, actionable information to where it’s relevant in the company. Learn more about implementing EFM.
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competency evaluations, and hiring evaluations for recruitment purposes. An Analogy – Money Flow Consider all of the ways that money can flow in and out of your company. Money flows in from cash, credit card processing, and bank check clearing. Some money flows in at point of sale, some through direct transfer, perhaps even some through snail mail. Some money trades hands at the lowest service level and the lowest transaction level, while other cash movement is consolidated at the corporate level.