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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 external application inbox for computer based participants or agents work queue

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Building the Small Contact Center


Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

external application inbox for computer based participants or agents work queue  the Small Contact Center Building the Small Contact Center If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Zeacom, the leading provider of Contact Center and Unified Communications (UC) software and services. Source : Zeacom Resources Related to Building the Small Contact Center : Contact Management System (CMS) (Wikipedia) Building the Small Contact Center Contact Centers is also known as : Contact Center Application , Contact Read More

A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

external application inbox for computer based participants or agents work queue  etc.) as well as external sources (social media channels, such as Twitter, Facebook, blogs, etc.) Multilingual support, supporting data analysis in 32 languages Integration with different types of enterprise systems (e.g., enterprise resource planning [ERP], CRM, etc.) One of Attensity’s key features is its ability to classify and route customer data with its Respond application, which enables customer agents to engage and deliver on the same channel they are receiving feedback from: Twitter, Facebook, Read More

Are Sales Incentives Even In Tune With the Corporate Strategy?


With sales being the lifeblood of virtually any company, selling should be an accurately accountable process forming the basis of overall strategic objectives. Still, the question remains: how much enterprise incentive management (EIM) do enterprises need, and in what form?

external application inbox for computer based participants or agents work queue  sales incentives,incentive plans,pay-for-performance program management,sales incentive software,compensation software,sales force size,sales plan complexity,transaction volumes,corporate strategy,EIM,enterprise incentive management Read More

The Lesser-Known (Social) Facts about Microsoft Dynamics CRM


With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM market? TEC principal analyst P.J. Jakovljevic talks with the CRM product manager on how the product’s lesser-known facts, including new social collaboration and customer service capabilities, meet customers’ changing needs and sustain the product’s stronghold of the CRM market.

external application inbox for computer based participants or agents work queue  also be posted to/by external applications through the Microsoft Dynamics CRM Web services API. Activity feeds expose Microsoft Lync presence functionality so that users can initiate communication activities such as instant messenger (IM), phone calls, e-mails, etc. Like all other functionality in Microsoft Dynamics CRM, Activity Feeds respect the core security model to ensure that the right information is shared with the right people. These capabilities will be available for both online and on-premise cu Read More

Call Center Buyer’s Guide


A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

external application inbox for computer based participants or agents work queue  Center Buyer’s Guide Call Center Buyer''s Guide If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   Inside CRM is an industry leader in research and education for marketing and sales professionals. By being an independent third-party analyst community, Inside CRM is a trusted source for SMB and enterprise companies, buyers, and influencers alike. Source : Inside CRM Resources Related to Customer Relationship Management (CRM) : Read More

Value Proposition for IBM Power Servers And i: Comparing Costs for EnterpriseOne Deployments


It is a challenging time for Oracle EnterpriseOne (E1) users. Organizations must contain IT costs and still meet business demands. In many cases, pressures to improve performance and increase efficiency are magnified by today’s economic conditions. One solution is to employ—or continue to employ—the IBM Power server platform and i for core E1 systems. Learn how four different installations fared with this solution.

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Commsoft Technologies Fidelio (v.6) for ERP for Discrete Manufacturing Certification Report


The Commsoft Technologies product Fidelio is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for discrete manufacturing in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

external application inbox for computer based participants or agents work queue  Commsoft,Commsoft Technologies,Fidelio,Fidelio v.6,discrete ERP,French ERP Read More

Dell Computer Corp.


One focused vision made Dell the world''s leading direct computer systems company, with 33,200 employees in 34 countries around the globe. One bold concept-direct customer contact-has made Dell one of the most successful companies of the 1990s.

external application inbox for computer based participants or agents work queue   Read More

Designing for Digital: 8 Tips for Creating Digital Publications that Engage Customers and Drive Sales


The overarching goal of any digital publication is to tell a story that connects with your customers in as many ways as possible. Today, this means bringing your offerings to every touch point—Web, mobile, tablet, and social. Download this white paper to discover 8 tips for designing a digital publication that increases brand awareness, improves audience engagement and, ultimately, drives sales.

external application inbox for computer based participants or agents work queue  e-commerce, e-commerce platform, digital design, engagement platform, digital media solution, digital publishing solution Read More

Western Computer Inc.


Western Computer has been providing ERP, CRM, supply chain management and business intelligence solutions for over two decades. We specialize in Microsoft Dynamics AX and Microsoft Dynamics NAV ERP solutions. Western Computer has helped 100’s of midsize, or larger, businesses in selecting, implementing and reaching their ROI objectives. The majority of our customer base is in manufacturing, distribution or project driven business.When our customers are asked what differentiates Western Computer from other Service Providers or Value Added Resellers (VARS), they say it is the world class service they have experienced from our team. Our 400+ customers are serviced by a team of over 150 experienced professionals throughout Canada and the United States.As a premier Microsoft Solution Provider we supply the three critical elements of a successful implementation: 1. World class products with Microsoft Dynamics products and CfMD ISV partners2. World class industry solution with our years of experience solving client problems in specific industries3. World class support with our full-time team of experienced project managers and highly skilled developers ready to assist clients in accessing the full potential of their Microsoft system Western Computer, a Microsoft Gold Enterprise Resource Planning Partner, has joined the prestigious 2011 and 2012 Microsoft Dynamics Inner Circle, an elite group of the most strategic Microsoft Dynamics partners from across the globe with achievements that rank them in the highest echelon of the Microsoft Dynamics global network of partners.

external application inbox for computer based participants or agents work queue   Read More

Supply Chain Risk Management for Wholesale Distribution Companies: Planning for Disruption


Forward-looking companies are focusing on managing supply chain risk. The same functionality that supports supply chain network visibility, collaboration, and analytics can also enable supply chain risk management. This white paper shows that companies often actually possess the data they need, but disconnected systems impede the ability to make the right data accessible to the right people at the right time.

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Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices


Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that can drive customer loyalty.

external application inbox for computer based participants or agents work queue   Read More

K8 for ERP for Distribution Product Certification Report


K8 is TEC Certified for online evaluation of enterprise resource planning (ERP) for distribution solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

external application inbox for computer based participants or agents work queue  ERP for distribution,ERP for distribution software,distribution ERP,distribution ERP software,ERP distribution solution,enterprise resource planning for distribution,K8,K8 solution,Kerridge Commercial Systems Read More

Computer, IT, and Software


The computer, IT, and software industry represents permanent innovation and change: new technologies, new business models, and the constant search for best business and technology practices. In a market that changes every day, high financial risks must be addressed accordingly. Computer, IT, and software companies must take action to maintain profitability and stay competitive. Leading companies in this industry that adopt technologies to help meet their business, operational, and manufacturing needs can set an example for other industries.

external application inbox for computer based participants or agents work queue  compare computer and software industry,it solution,computer software,software evaluation,software solution benefits,it software comparison,new technologies,new business models,technology practices,software companies,software industry experience challenges,technological changes,software test tools,bi and bpm systems. Read More

Infor SyteLine v.9 Dominates in TEC’s Industry Benchmark for ERP for Discrete Manufacturing [Infographic]


Check out the infographic to see a snapshot of the benchmark analysis of Infor SyteLine for ERP solutions for discrete manufacturing.

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