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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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The N-able MSP Maturity Model
A business' success delivering managed services depends on its ability to improve the delivery of effective and efficient services to its customer base. Learn

first n  Service model is the first level in the hierarchy that doesn't approach the value of IT service as a function of the amount of time it takes to deliver the service; rather, the Service level views the worth of the IT service based on value the IT service presents to the customer organization. This approach is more inline with how utility companies (water, electricity, etc.) approach service delivery. The amount of time the technicians from electric company actually spend to deliver electricity is

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » first n

Sagent Improves Its Image With SAS Partnership


Sagent has recently announced a strategic agreement with the SAS Institute, a market leader in analytics and CRM software, to integrate and license select SAS software within its business intelligence solutions. Through a partnership with SAS, Sagent gains additional creditability in the market and SAS gains access to Sagent’s mid-market customer base.

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Breathing Open Air at NetSuite


It has been almost two years since NetSuite Inc. (NYSE: N) went public and my analysis of that blockbuster initial public offering (IPO) event. Needless to say, much has happened at the bullish software company since.   NetSuite positions itself as “a leading vendor of on-demand (or cloud computing) integrated business management software suites for midsized

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Missing PDF Fonts: Why It Happens and What You Can Do About It


Fonts are the essential elements of any portable document format (PDF) file, but are often taken for granted by most readers. But what if you are a developer and fonts are missing? What should you do? Why does this happen? In the first of a two-part white paper series, explore some of the core PDF concepts, font technologies, and get an introduction to the problem of missing fonts in PDF documents.

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Zooming into the Clothing Retailer Conundrum


If retailers in the vertical market of fashion apparel do not constantly refresh their presentation and assortment for consumers, they run the risk of being overtaken by their competition, regardless of how competitively they source and deliver.

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UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform


Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight call centers into a single, cohesive information service system. For a solution, it turned to UCN inContact.

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Architecture Evolution: From Mainframes to Service-oriented Architecture


Product architecture is going to do much more than simply provide the technical functionality, the user interface, and the platform support. It is going to determine whether a product is going to be able to accommodate increasingly evolving user requirements.

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Put the Customer First: Managing the User Experience


Customers are demanding increasingly high levels of service—they want what they want, as soon as they want it. Networks need to be faster than ever, and more reliable, to satisfy exacting customer standards.

While organizations often rely on a patchwork of network resources to deliver their services, customers expect their experience to be seamless. Network managers need to monitor those resources more proactively for a holistic view that considers network availability, network performance, and service quality. This demands a shift in focus from hardware to a deeper understanding of service provision and the customer experience. It also requires an evolved skill set, and new application-monitoring tools.

This white paper explores the evolution of networks, including the idea of user-centric networks and network virtualization, and the technology that will support it.

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Case Study: SuperPharm Limited


SuperPharm, the first retail pharmacy chain in Trinidad (West Indies), opened its first store in 2005 with the focus on establishing a healthy business. It was critical that the enterprise resource planning (ERP) system have integrated point of sale (POS), inventory management, and purchasing functionality in place. Learn about the ERP system it chose, and the functionality that helped the company open four more stores.

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Prophet 21 First Quarter Revenues Suffer But Pipeline Grows


Will Prophet 21’s dogged commitment to its Trading Partner Connect initiative bring it success or ruin?

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Integrating SAN Fabrics via N_Port Bridging


One of the main concerns now facing IT managers is how to keep the interoperability of their service area networks (SANs), without sacrificing functionality. What can you do to make your SAN “share everything and play nice”? In fact, there are many options available for extending SAN fabrics. The result: independent routing, improved interoperability, high performance routing, and universal SAN bridging.

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