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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 generates customer segmentation data


Front-to-back-office Integration: Improving Your Customer Life Cycle Management
Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions@meaning, customer data cannot be shared

generates customer segmentation data  of the sales team generates a quote based on out-of-date pricing information or stock availability, and subsequently converts this quote into a customer order, it is likely that this error will only be identified later at the order approval or shipping stages. The order will need to be passed back to the salesperson for correction and then reprocessed by the finance department. As a result, order completion is delayed for the customer, administrative costs increase for the company, and workload is

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Microsoft Dynamics AX 4.0 for Distribution Environments


This is a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Dynamics AX by Dr. Scott Hamilton. In this first part, design factors related to system usage in distribution enterprises are covered.

generates customer segmentation data  in one company automatically generates the corresponding sales order in the supplying company. The sales order shipment can also trigger a purchase order receipt. The planning calculations coordinate intercompany orders across a multi-tier supply chain. This is Part One of a two-part article reprinted from Managing Your Supply Chain Using Microsoft Dynamics AX . Part Two will cover design factors related to manufacturing environments. The book can be ordered on amazon.com . About the Author Dr. Scott Read More

How Inventory Optimization Can Increase Your Profitability


One of the largest expenses for distributors and wholesalers is stock. Many have difficulty finding the perfect balance between ensuring products are available when they’re needed and not holding too much inventory. So, how is it possible to increase profitability while lowering inventory costs? By exploiting an inventory optimization system, businesses increase automation and collaboration—allowing greater profitability.

generates customer segmentation data  group. Implementing inventory optimization generates several options for forecasting demand with greater accuracy. It creates an automatic analysis of the demand history for each product as well as pinpointing slow-moving products. It can use this information to combine with customers' own forecasts to create an Efficient Consumer Response (ECR) solution as a basis for future demand forecasting. Several different forecasting methods can be applied separately to item segments, to suit differing demand Read More

TEC Vendor Note: Lectra, A Focused PLM Player


A brief introduction to Lectra, a specialized vendor in the CAD, CAM, and PLM industry, including history, product offerings, and achievements, as well as expectations and recommendations to the vendor’s future growth.

generates customer segmentation data  1990s. Nowadays, the company generates 89 percent of its revenues outside France—93  percent directly with customers through its network of 31 sales and services subsidiaries, five International Call Centers, and five International Advanced Technology Centers. There were ups and downs in Lectra’s history, but the dedication of the company and the leadership demonstrated by the management team saved the company whenever there was an internal or external hardship. Although Lectra has had vertical, Read More

Case Study: SDMO Industries


SDMO Industries, a global manufacturer of power generators, sells its broad product line through a variety of sales channels. Communicating accurate product feature and pricing information was challenging, so SDMO looked for a customer relationship management (CRM) and order management software solution to improve sales productivity. Find out how SDMO optimized its global sales teams’ efficiency and reduced overall costs.

generates customer segmentation data  configured products, Cameleon dynamically generates Bills-of- Material and routings, which are then integrated into SDMO Industries' ERP system using Cameleon Integration Technology. The Advantages SDMO Industries has optimized their entire lead-to-order-to-after sales process with Cameleon. The global sales team is able to create quotes in just a few minutes and easily convert them into orders. Manufacturing data for each configured order is dynamically generated and loaded with the order into the ERP Read More

Providing the Total Customer Experience with IBM Predictive Customer Intelligence




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The New Virtual Data Centre


Old-style, one application per physical server data centers are not only nearing the end of their useful lives, but are also becoming barriers to a business’ future success. Virtualization has come to the foreground, yet it also creates headaches for data center and facilities managers. Read about aspects of creating a strategy for a flexible and effective data center aimed to carry your business forward.

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Revamping Data Management: Big Data Proves Catalyst to Updating Data Management Strategies


Data management plays a key role in helping organizations make strategic sense of their data and how to best use it. Organizations with data management maturity have ushered in clear data goals, but many obstacles persist. This white paper reports survey results that help to establish a clear picture of how organizations are capitalizing on data management today, as well as what challenges and opportunities remain.

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Unified Data Management: A Collaboration of Data Disciplines and Business Strategies


In most organizations today, data are managed in isolated silos by independent teams using various data management tools for data quality, integration, governance, and so on. In response to this situation, some organizations are adopting unified data management (UDM), a practice that holistically coordinates teams and integrates tools. This report can help your organization plan and execute effective UDM efforts.

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Big Data Comes of Age: Shifting to a Real-time Data Platform


New data sources are fueling innovation while stretching the limitations of traditional data management strategies and structures. Data warehouses are giving way to purpose-built platforms more capable of meeting the real-time needs of more demanding end users and the opportunities presented by big data. Read this white paper to learn more about the significant strategy shifts underway to transform traditional data ecosystems by creating a unified view of the data terrain necessary to support big data and the real-time needs of innovative companies.

generates customer segmentation data  big data,innovation,data management,data platforms,data ecosystems Read More

Data Management and Business Performance: Part 1-Data


Research for one of my projects led me to ask both software vendors and customers about the factors most important to software users in the selection of a business intelligence (BI) solution. Two topics resounded: the use of BI tools to improve data management and business performance management. Consumers are continuously looking for innovative ways to move, store, and improve the quality of

generates customer segmentation data  Management and Business Performance: Part 1-Data Research for one of my projects led me to ask both software vendors and customers about the factors most important to software users in the selection of a business intelligence (BI) solution. Two topics resounded: the use of BI tools to improve data management and business performance management. Consumers are continuously looking for innovative ways to move, store, and improve the quality of their data as well as to ways to capture the most valuable Read More

Big Data, Little Data, and Everything in Between—IBM SPSS Solutions Help You Bring Analytics to Everyone


Regardless of the type or scale of business data your users need to harness and analyze, they need a straightforward, visual solution that is easy to use on the front end and highly scalable on the back end. Fortunately, IBM SPSS solutions provide just such an ecosystem that can make different kinds of data stores—from Hadoop to those proverbial spreadsheets—useful sources of business insight and decision support.

generates customer segmentation data  big data, predictive analytics, real-time analytics, embedded analytics, business analytics, IBM SPSS solutions, IBM SPSS predictive analytics tools, SPSS predictive software, predictive software Read More

Data Enrichment and Classification to Drive Data Reliability in Strategic Sourcing and Spend Analytics


Spend analytics and performance management software can deliver valuable insights into savings opportunities and risk management. But to make confident decisions and take the right actions, you need more than just software—you also need the right data. This white paper discusses a solution to help ensure that your applications process reliable data so that your spend analyses and supplier risk assessments are accurate, trustworthy, and complete.

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Enterprise Data Management: Migration without Migraines


Moving an organization’s critical data from a legacy system promises numerous benefits, but only if the migration is handled correctly. In practice, it takes an understanding of the entire ERP data lifecycle combined with industry-specific experience, knowledge, and skills to drive the process through the required steps accurately, efficiently, and in the right order. Read this white paper to learn more.

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Data Quality: Cost or Profit?


Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy. Looking beyond general approaches and company policies that set expectations and establish data management procedures, we will explore applications and tools that help reduce the negative impact of poor data quality. Some CRM application providers like Interface Software have definitely taken data quality seriously and are contributing to solving some data quality issues.

generates customer segmentation data  Quality: Cost or Profit? Market Overview In the past year, TEC has published a number of articles about data quality. ( Poor Data Quality Means A Waste of Money ; The Hidden Role of Data Quality in E-Commerce Success ; and, Continuous Data Quality Management: The Cornerstone of Zero-Latency Business Analytics .) This time our focus takes us to the specific domain of data quality within the customer relationship management (CRM) arena and how applications such as Interaction from Interface Software can Read More