Online Support Services

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Great Plains Taps The Web To Deliver Product Support

by L. Talarico ... times for both support calls and online requests because its systems are integrated. Customers receive coupons for future services when support engineers do ... http:/.../Research/ResearchHighlights/eCommerce/2000/12/news_analysis/NA_EC_LJT_12_05_00_1.asp - 9k - 2000-12-05 Summary: Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.

PeopleSoft Building Muscles To Overcome The Rough Patch Part 1

by P.J. Jakovljevic ... display the location of reported problems and work crews; and reduce administration costs by providing self-service access to online support services. ... http:/.../Research/ResearchHighlights/Erp/2002/06/research_notes/EN_ER_PJ_06_19_02_1.asp - 24k - 2002-06-19 Summary: The year 2001, which was an exceptional year of financial performance for PeopleSoft, including record total revenue, record profit, and more than $500 million of generated cash, might have become its liability as well, as it might be quite difficult to repeat.

Knowledge Management: The Core of Service Resolution Management

by P.J. Jakovljevic ... create a service ticket; request repair services; note a ... parties, such as tier (level) two support, development, quality ... The Impact of Online Customer Service. ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_12_07_1.asp - 14k - 2007-12-12 Summary: Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

citrix online

... access, support, and collaboration software and services. ... the industry-leading remote-support solution; and ... effective solution for conducting online meetings. ... http://directory.technologyevaluation.com/profile.aspx?vid=14331 - 3k

Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix

by P.J. Jakovljevic ... has also made substantial investment in services and support ... he company has expanded its Customer Support program to include a new online Support Center, an ... http:/.../Research/ResearchHighlights/CRM/2008/08/research_notes/VN_CR_PJ_08_22_08_1.asp - 29k - 2008-08-22 Summary: BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other vendors offering Q2O as a service, BigMachines product is arguably more flexible, as high tech manufacturers may be noting.

Microsoft Certified Fresh

by A. Turner ... technical readiness resources for ASPs, including Microsoft Consulting Services and Product Support Services, to assist in developing their online offerings on ... http:/.../Research/ResearchHighlights/eCommerce/2000/08/news_analysis/NA_EC_ADT_08_10_00_1.asp - 9k - 2000-08-10 Summary: On July 14, 2000, at the Fusion 2000 business symposium, Microsoft Corp. announced new tools and programs to support the growing application hosting market. Application service providers (ASPs) can take advantage of new technical resources, partnerships, licensing and certification programs.

What Is the Value Proposition of Support and Maintenance?

by P.J. Jakovljevic ... enhancement and support schedules, application use and deployment best practices, online communities, and other content. If some of these services are not tied ... http:/.../Research/ResearchHighlights/ERP/2007/04/research_notes/EV_ER_PJ_04_02_07_1.asp - 28k - 2007-04-02 Summary: Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.

Should interBiz Mean Intelligence And Prediction Beyond ERP?

by P.J. Jakovljevic ... offers full software and implementation services with tools ... The recent launch of interBiz's Online ASP offering ... NT, AS/400, and proprietary platforms support. ... http:/.../Research/ResearchHighlights/Erp/2001/12/research_notes/EN_ER_PJ_12_06_01_1.asp - 18k - 2001-12-06 Summary: Although interBiz has spouted an interesting value proposition to many enterprise applications users, the company still has to address some potential stumbling blocks in order to clear the path to its applications business success.

Compare top outsourcing services

... a free shortlist of outsourcing services that best suits your unique requirements; free access to an online decision support system that helps you prioritize ... http://www.technologyevaluation.com/ppc/request/outsourcing_compare.asp - 16k - 2009-09-09

Stalled Oracle Fumbling For A Jump-Start Kit Part 2: Event Summary ...

by P.J. Jakovljevic ... like Microsoft's promulgates HailStorm services and Passport ... However, Oracle does support WSDL for building ... when it launched its Business Online division at ... http:/.../Research/ResearchHighlights/ERP/2002/04/research_notes/EN_ER_PJ_04_15_02_1.asp - 15k - 2002-04-15 Summary: Oracle continues respond to the changing requirements of the market, by addressing the need for Wireless Internet support, application servers, and expanded ASP support, while using new pricing models to maintain and expand its existing customer base.