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Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview
The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different

ranking package bi tools  such as segmentation or ranking. A unified desktop interface provides users with functionality to perform daily tasks ranging from campaign management and cross-sell/up-sell, to customer service and customer feedback analysis. How Does It Work? As indicated in the image below, the logic behind the Intelligent Contact Center is based on a five-step cycle: Start by mapping all the communication channels used by your company to interact with customers and prospects. Collect relevant data from these Read More...
Business Intelligence (BI)
Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications pro...
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Documents related to » ranking package bi tools


ERP Systems Buyer’s Guide
The implementation of an enterprise resource planning (ERP) system to automate business processes is a strategic investment. Buying the right system and

ranking package bi tools  of ERP System buyers ranking purchasing influence on a scale of 1 to 5, with 1 being the least influential and 5 being the most influential. Source: Focus Buyer Survey - ERP Systems, January 2009 Meets my feature requirements was the #1 factor influencing buyers' choice of an ERP system. 2. Top Advice from Other Buyers We asked ERP System buyers what would be the number one advice that they would give their friends who were purchasing an ERP systems. In their own words, here is some of the best advice Read More...
The 11 Key Questions to Ask of a BI Solution
This white paper first looks at the fundamental requirements that a business intelligence (BI) solution should deliver to your company. Next, this white paper

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Managing On-demand Package Implementations
Why choose on-demand when there are so many integrated software solutions on the market? Because on-demand packages provide a number of benefits that can help

ranking package bi tools  On-demand Package Implementations Why choose on-demand when there are so many integrated software solutions on the market? Because on-demand packages provide a number of benefits that can help IT focus on innovation and creating true business value, rather than dealing with network headaches. But along with the benefits there are a number of challenges. Read more about these challenges and how you can manage your on-demand implementation project. Read More...
BI on the Go: About Functionality and Level of Satisfaction
We thought it would be useful to take another look at what was revealed in our recent survey on mobile BI regarding what’s important for mobile BI users, and of

ranking package bi tools  data analysis and discovery ranking as the most important feature. On the other hand, for corporations it is clear that dashboarding and data analysis/discovery, as well as alerting, all play a major role. This seems to be a good indication that within large corporations efficiency and strong response is extremely important for mobile BI users on staff. On the other hand, for those organizations sitting in the middle (from 250 to 1000 employees), dashboarding is clearly the most important feature, which Read More...
Today’s Collaboration Software Tools
This white paper describes the real world collaboration process and presents a survey of the web software tools that are available today to support the

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Do More with Less: Merging Enterprise Applications with Desktop Tools
Workers spend on average close to 80 percent of their workday with some combination of enterprise applications and desktop tools. Best-in-class companies have

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SaaS BI Tools: Better Decision Making for the Rest of Us
In the IDC report SaaS BI Tools: Better Decision Making for the Rest of Us , you'll learn how a SaaS-based BI solution can help employees throughou...

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BI for Small and Midsized Businesses
If you’re a decision maker in a small to medium business (SMB), you may be evaluating the need to implement business intelligence (BI) in your organization. But

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BI on the Go
Infographic: TEC recently surveyed more than 250 users of mobile business intelligence (BI) solutions to discover some of their common use practices with mobile

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2011 Business Intelligence Guide: BI for Everyone
Learn all about BI and how it can help your company thrive in TEC's 2011 Business Intelligence Guide: BI for Everyone.

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SAS BI Server
SAS Enterprise BI Server is a comprehensive, easy-to-use business intelligence software solution that integrates the power of SAS Analytics and SAS Data

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ProClarity : Business Intelligence (BI) Competitor Analysis Report
This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and

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Exact Business Analytics: Business Intelligence (BI) Competitor Analysis Report
This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and

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SaaS BI Tools: Better Decision Making for the Rest of Us
Conventional business intelligence (BI) tools are often not available to decision makers and are typically designed for use by trained business analysts. Learn

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