Sales Analysis From The Customer Perspective

Contemporary Business Intelligence Tools

by Olin Thompson & P.J. Jakovljevic ... key business measures for sales, customer service, the ... as product profitability, margin analysis, book-to ... rejected items, throughput, booked sales, order status ... http:/.../ResearchHighlights/BusinessIntelligence/2005/06/research_notes/TU_BI_XOT_06_28_05_1.asp - 22k - 2005-06-28 Summary: Tools under the business intelligence (BI) umbrella combine to convert data into information, and information into decisions for action. Dashboards and scorecards are two such tools. Though often confused, they have functional difference, especially in modern BI suites.

BI Software Comparison / BI Software Evaluation

... complex user-defined conditions or complex Boolean expressions Rules and Routing Definition Safari Sales analysis from the customer perspective Sales analysis ... http://bi.technologyevaluation.com/business-intelligence/ - 84k - 2009-08-28 Summary: Compare Business Intelligence Software: Discover the 7 key modules to base your selection on and tools you must use in order to save up to 85% of time and money you'd spend gathering information on your own : Reporting and Analysis, Analytics, Data Warehousing, Workflow, Data Integration, Support, System

Why Service Matters: Enterprise Solutions, Market Differentiation ...

by P.J. Jakovljevic ... supplier relations by tracking sales and marketing ... online analytical processing (OLAP) analysis, interactive reporting ... container to the customer specifications. ... http:/.../Research/ResearchHighlights/Erp/2005/04/research_notes/PN_ER_PJ_04_05_05_1.asp - 21k - 2005-04-05 Summary: While IQMS resembles many of its peers from the lower-end of the enterprise applications market, IQMS can tout its comprehensive one-source delivery and services and implementation methodology as its differentiating trait.

CRM, Success, and Best Practices: A Wake Up Call Part One ...

by Glen S. Petersen ... address the functional needs of sales, marketing, customer ... are not discernable through human observation and analysis. ... the purpose of being customer centric (a ... http:/.../Research/ResearchHighlights/Crm/2004/10/research_notes/MI_CR_XGP_10_21_04_1.asp - 23k - 2004-10-21 Summary: Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success and failure to emerge from the same initiative. Clearly de

Software as a Service beyond Customer Relationship Management and ...

by P.J. Jakovljevic ... for more complex configurable product sales processes. ... customer will have to conduct its own value analysis. ... projects its products can provide to the customer. ... http:/.../Research/ResearchHighlights/CRM/2006/03/research_notes/TU_CR_PJ_03_17_06_1.asp - 35k - 2006-03-17 Summary: Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS.

The Tricky Enterprise Applications Needs of Plastics Producers

by P.J. Jakovljevic ... the supply chain and into the hands of the customer, and to ... They must engage in proactive channel analysis, including sales analysis for marketing ... http:/.../Research/ResearchHighlights/ERP/2006/09/research_notes/TU_ER_PJ_09_05_06_1.asp - 21k - 2006-09-05 Summary: General enterprise resource planning (ERP) providers, even those which are viable companies with a solid product, typically do not meet the tricky requirements that are vital to the plastics industry and related so-called mill or material converter businesses.

Lose the Starry-Eyes, Analyze:An Ideal Customer for Relevant ...

by Josh Chalifour ... Inventory Management, Purchasing Management, Sales Management, and ... according to its contribution analysis graph below ... for an ideal Relevant customer, and the ... http:/.../ResearchHighlights/TechnologySelections/2002/09/research_notes/VN_TS_JEC_09_07_02_1.asp - 19k - 2002-09-07 Summary: This is an example, using Relevant Business Systems, of how you can use the TEC ERP Evaluation Center's WebTESS tool to locate vendors that consider your company their ideal candidate.

A Lexicon for Customer Relationship Management Success

by Glen Petersen ... Without a linkage of programs with customer behaviors, the ... With average sales and marketing costs being approximately ... When a regression analysis is applied to ... http:/.../Research/ResearchHighlights/CRM/2008/09/research_notes/MI_CR_XGP_09_29_08_1.asp - 27k - 2008-09-29 Summary: Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best men

A Lexicon for Customer Relationship Management Success

by Glen Petersen ... Without a linkage of programs with customer behaviors, the ... With average sales and marketing costs being approximately ... When a regression analysis is applied to ... http:/.../Research/ResearchHighlights/CRM/2006/03/research_notes/MI_CR_XGP_03_08_06_1.asp - 29k - 2006-03-08 Summary: Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best men

What Drives Profitability

by Glen Petersen ... anecdotes regarding customer behavior to predictive analysis. ... is customer profitability and customer behavior metrics ... are the drivers of sales force performance ... http:/.../Research/ResearchHighlights/CRM/2006/03/research_notes/MI_CR_XGP_03_21_06_1.asp - 15k - 2006-03-21 Summary: Growing customer sophistication and lifetime value means managing customer behavior is key to long-term profitability. Customer profitability and customer behavior metrics enable an organization to create alignment within the go to market process, while other metrics aid in decision-making.