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Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

technical support  the Total Cost of Technical Support for Enterprise Applications Originally published - November 20, 2006 Enterprise software selection is a big decision for any organization. Licensing fees are costly, and choosing the software that matches the company’s business model can be a daunting decision. If the enterprise decides to go with a particular vendor, and the vendor does not deliver, the company will incur a large financial loss. Thus, when selecting an enterprise software solution, there are many Read More

Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » technical support


Great Plains Taps The Web To Deliver Product Support
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of

technical support  of eSupport, a web-based technical support service that complements its traditional telephone support. Great Plains develops ERP and CRM applications aimed at the mid-market. (Explore the Business Applications Research Channel to see TEC's extensive coverage of Great Plains). The expanded service promises to make it easier for partners and customers to obtain self-help and assisted support from Great Plains' support engineers. New automated solutions and support tools build upon CustomerSource, Great Read More
‘Tis that time of the year when customer and technical support people go crazy…
This happens either because customers did not want to pay for upgrades or customizations all year long, or vendors simply ignored their clients’ needs and

technical support  year when customer and technical support people go crazy… This happens either because customers did not want to pay for upgrades or customizations all year long, or vendors simply ignored their clients’ needs and requests. Christmas is the time of year when business software proves what it can really do because it’s used very close to its full potential , when sales and purchases are at a very high level. Unfortunately, customer and technical support people are caught between the vendor and its Read More
SQL Server Technical Briefing
iSCSI storage area networks (SANs) offer an alternative for building SANs. Consolidating storage in a SAN offers storage management and scaling benefits for

technical support  (iSCSI) (Wikipedia) SQL Server Technical Briefing - EqualLogic iSCSI SAN is also known as : iSCSI SAN , Internet Small Computer System Interface iSCSI , Internet Protocol Small Computer System Interface Storage Area Network , iSCSI IP SAN Solutions , iSCSI SAN Solutions , Internet Scsi , Storage Area Network SAN , SAN Protocol , Internet Protocol Small Computer System Interface , Computer Internet , iSCSI SAN Storage , SAN Solutions , iSCSI IP Network Storage , Improving SAN Performance Reliability , Read More
What Is the Value Proposition of Support and Maintenance?
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization

technical support  The first item was technical support and problem resolution hotlines , whereby the vendor supplies a hotline, call center service (24x7x365, if at all possible). Users and information technology (IT) staffers can call and get answers to mission-critical questions. Business-related issues from the use of software are a daily occurrence in any business, and these issues may be the result of flaws or bugs in the software, confusion about how the software works, or both. Regardless of the reason, software Read More
Informatica Morphs into Enterprise Decision Support Vendor
Informatica Corporation, long an established vendor in the Extract/Transform/Load (ETL) market space, has morphed themselves into a vendor of solutions for the

technical support  Morphs into Enterprise Decision Support Vendor Vendor Genesis Based in Palo Alto, California, Informatica was founded in late 1993 by Gaurav Dhillon, the current Chief Executive Officer, and Diaz Nesamoney, the current President. Originally they were strictly an ETL (Extract/Transform/Load) vendor who competed with Platinum Technology, Prism Solutions, Carleton, and Evolutionary Technologies (ETI). With his background at Unisys and Sterling Software, Dhillon understood that applications were bei Read More
Informatica Goes Multinational With Support for Unicode
Informatica Corporation (Nasdaq: INFA) announced products that enable resellers and distributors around the world to convert Informatica software to any major

technical support  Goes Multinational With Support for Unicode Event Summary PALO ALTO, Calif., /PRNewswire/ -- Informatica Corporation (Nasdaq: INFA), a leading provider of integrated analytic solutions for e-business, announced the general availability of the internationalized versions of Informatica PowerCenter, Informatica PowerMart, Informatica PowerConnect for SAP R/3 and Informatica PowerConnect for PeopleSoft software, the company's market-leading data-integration software products. This new Read More
Support and Maintenance: No Longer the Software Industry's
Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing awareness of how these S&M agreements

technical support  will have access to technical support, regular updates, and new releases of the vendor's purchased applications. In the past, software buyers have been mostly focused on bargaining over the up front, one-time-only license fees, and have not been paying enough attention to how much they will be paying in software maintenance fees thereafter. This has prompted many vendors to offer ludicrous discounts during the final negotiations, if not even give away free software, knowing full well they will recoup any Read More
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

technical support  Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More
Brio Technology Expands Support for WML and XML
Brio Technology (Nasdaq: BRYO) a provider of business intelligence solutions, announced it is adopting the Wireless Markup Language (WML) and strengthening its

technical support  Technology Expands Support for WML and XML Event Summary HANOVER, Germany, Feb. 28 /PRNewswire/ -- Brio Technology (Nasdaq: BRYO) a leading provider of business intelligence solutions for the e-enterprise, announced it is adopting Wireless Markup Language (WML) and strengthening its use of Extensible Markup Language (XML) as the underlying language for its entire suite of products. Brio will initially incorporate these technologies in Brio.Report, the company's enterprise reporting solution, Read More
Infor Continues Significant Investments to Support Healthcare Industry Vertical
Infor is one of the leading solution providers making significant investments in its offerings for the healthcare industry vertical. Infor’s solutions have

technical support  Continues Significant Investments to Support Healthcare Industry Vertical Verticalization is one of the biggest themes that providers of enterprise application software solutions are touting these days—the solution providers plug rapid deployment, minimized customization, and reduced time to value for ___________ (fill in your vertical industry). Though the messaging and marketing is right on target for organizations looking to purchase these solutions, the current offerings from the providers Read More
Provia Tackles RFID in a Twofold Manner Part Five: 3PL Support and SCE Optimization
FourSite 4.4 is an upgrade of its fulfillment solution oriented towards third party logistics (3PL) providers. ViaOptimize, is an advanced step for companies

technical support  Tackles RFID in a Twofold Manner Part Five: 3PL Support and SCE Optimization FourSite 4.4 These days when radio frequency identification (RFID) is constantly on everyone's lips, and when every relevant enterprise application vendor is hedging its bets towards becoming RFID-ready or is even convincing the market that its RFID-compliant solution is exactly what the doctor (such as, Wal-Mart , Target , Albertsons , and the US Department of Defense [ DoD ]) ordered, the typically quiet Provia Software ( Read More
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

technical support  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More
Nortel and Clarify: Was There Ever Synergy Enough to Support this Marriage?
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM

technical support  and Clarify: Was There Ever Synergy Enough to Support this Marriage? Nortel and Clarify: Was There Ever Synergy Enough to Support this Marriage? R. Garland - July 26, 2001 The Nortel and Clarify Marriage    On October 18, 1999, Nortel Networks , proclaimed that it was entering into a definitive merger agreement with the CRM vendor Clarify Inc ., at the time the world's second largest provider of front office [read: CRM ] solutions for eBusiness. Nortel was buying all the common shares of Read More
More Infrastructure Support for CyberCarriers
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers. The two organizations have

technical support  planning, design, integration and technical support of complex, carrier-grade network infrastructures. The announcement is the first step in a CyberCarrier initiative by Lucent Technologies to help ensure design and delivery of end-to-end network and Internet data center solutions for CyberCarriers. CyberCarriers are service providers who offer a combination of high speed networking and data center services, including servers, storage and network transport, to Application Service Providers, Internet Read More

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