Technical Support

Minimizing the Total Cost of Technical Support for Enterprise ...

by David Bourque ... Minimizing the Total Cost of Technical Support for Enterprise Applications David Bourque - January 25, 2008. Originally published - November 20, 2006. ... http:/.../ResearchHighlights/TechnologySelections/2008/01/research_notes/TU_TS_DB_01_25_08_1.asp - 15k - 2008-01-25 Summary: Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.

Minimizing the Total Cost of Technical Support for Enterprise ...

by David Bourque ... Minimizing the Total Cost of Technical Support for Enterprise Applications David Bourque - September 28, 2009. Originally published - November 20, 2006. ... http:/.../ResearchHighlights/TechnologySelections/2009/09/research_notes/TU_TS_DB_09_28_09_1.asp - 16k - 2009-09-28 Summary: Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.

Minimizing The Total Cost of Technical Support for Enterprise ...

by David Bourque ... To curb the dilemma of unwanted costs of any kind, one way an enterprise can evaluate vendors is by examining their technical support plans. ... http:/.../ResearchHighlights/TechnologySelections/2006/11/research_notes/TU_TS_DB_11_20_06_1.asp - 15k - 2006-11-20 Summary: Many organizations don't follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution's total cost of ownership.

Great Plains Taps The Web To Deliver Product Support

by L. Talarico ... The company recently announced the expansion of eSupport, a web-based technical support service that complements its traditional telephone support. ... http:/.../Research/ResearchHighlights/eCommerce/2000/12/news_analysis/NA_EC_LJT_12_05_00_1.asp - 9k - 2000-12-05 Summary: Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.

BUY.COM Called '911' For Help

by A. Turner ... Event Summary. Service911.com has announced a deal with BUY.COM to provide technical support for the Internet retailer. ... Free technical support via e-mail. ... http:/.../Research/ResearchHighlights/eCommerce/2000/02/news_analysis/NA_EC_ADT_02_25_00_1.asp - 6k - 2000-02-25 Summary: Service911.com has inked a deal with BUY.COM to provide customer service through the Internet.

More Infrastructure Support for CyberCarriers

by A. Turner ... combines IBM's expertise in integrated technology solutions, especially data center planning, design, integration and technical support, with Lucent's ... http:/.../Research/ResearchHighlights/eCommerce/2000/06/news_analysis/NA_EC_ADT_06_27_00_1.asp - 9k - 2000-06-27 Summary: Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers. The two organizations have teamed up to provide network based services to enterprises and consumers. Lucent is also offering their CyberCarrier Reference Architecture as a blu

Service Level Agreements for Manufacturers and Software Vendors in ...

by David Bourque ... The second element covers the terms of technical support and problem resolution. With ... Items to Negotiate in Technical Support. Between ... http:/.../Research/ResearchHighlights/ERP/2008/09/research_notes/TU_ER_SC_DB_09_01_08_1.asp - 18k - 2008-09-01 Summary: Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are developed so that all parties involved remain on the same page and product delivery is facilitated.

Service Level Agreements for Manufacturers and Software Vendors in ...

by David Bourque ... The second element covers the terms of technical support and problem resolution. With ... Items to Negotiate in Technical Support. Between ... http:/.../Research/ResearchHighlights/ERP/2008/04/research_notes/TU_ER_SC_DB_04_21_08_1.asp - 18k - 2008-04-21 Summary: Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are developed so that all parties involved remain on the same page and product delivery is facilitated.

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... For example, product specifications, technical support, billing questions, and pricing and policy information can all be found in any number of places, such as ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_14_07_1.asp - 19k - 2007-12-14 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

Choosing Between Linux and Microsoft Windows Using an Analytical ...

by Igor Grubisic ... Upon signing the contract, users gain a license, technical support, and new editions of software in a specified period of time. ... http:/.../Research/ResearchHighlights/FreeOpenSource/2006/12/research_notes/RN_TS_XIG_12_19_06_1.asp - 19k - 2006-12-19 Summary: Because small to medium enterprises are limited in their resources, they must carefully consider which of the two major operating systems available—Microsoft Windows or Linux—will better serve their needs and be more cost-efficient to implement.